Something to look forward to - leading your team out of lockdown
All being well, we are coming towards the end of a once in a 100 years event. The pandemic is something that (hopefully), our children,...
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Free Training - 6 steps to grow your Leadership Confidence
It's hard enough being a leader when the world is normal, but the 2020 pandemic which will be with us through this year has created a...
Ready, steady, go (gently)
You can almost feel the nation starting to creak as we wake from what seems like an enforced hibernation. The winter has been...
Leaders - the critical importance of taking action
At the time of writing, I am 3 weeks into delivering my first Leadership Confidence Club. It's a 12-week development programme designed...
6 Critical Factors in COVID Team Communication
It's Monday morning and yet again someone just phoned in sick, citing COVID concerns/Child Care/Isolation or one of a long list of other...
The community communications of a responsible business
We're now in the midst of what the CMO and the Health Secretary have referred to as the worst part of the Pandemic. And as such, business...
Five Essentials for your Leadership Survival Toolkit
Just a week ago we entered Lockdown 3.0. Although this time we are better prepared, more experienced and with a vaccine rollout underway...
How to help your business succeed post-COVID
This week's post is a guest post for Dentistry Online. The disruption of the past six months has changed every sector of society. It’s...
6 steps to grow your Leadership Confidence
It's hard enough being a leader when the world is normal, but 2020 has created a whole new landscape in which we have all been...
Lockdown 2.0 means back to basics
The announcement by the Prime Minister on Saturday night came as no surprise to many. With cases, and critically, hospital admissions...
Have you hit 'The Wall'?
This week I'm working 'on the business'. It's my quarterly preview, something I’ve booked in my diary for as long as I can remember. As...
Beyond authority - creating greater ownership in your team
Wouldn't you like a team who stepped up to deal with issues and make things better without you having to ask? As well as being great for...
Four Critical Elements of Q4 Leadership
With no end in sight - although thankfully with slightly more freedom to operate - the challenge of leading a team through COVID-19 is a...
A masterclass in complaint management
There can be few places where complaint management is more commercially important, and potentially tricky than in a 5-star hotel.
The greatest risk now for your business and what to do about it
Exhausted, demoralised, drained. Just some of the comments popping up in the forums I'm part of at the moment. As the initial...
Five essential communication ingredients that suit everyone's tastes
I’ve probably written more about teams and the need to pay attention to them in the past 2 months than I’ve ever done. Why? Because you...
The most important things in life
As a teenager, I spent a summer working in the depths of the Black Forest, in what was then West Germany. I had family connections with...
'I hear you're open' - urgent guidance for your re-opening communications
Last night, along with the rest of the world, the dental profession discovered that they will be able to re-open on 8th June. This adds...
Three steps to successfully re-form your team after furlough
This blog is also a video. You can watch it here. Have you got team members about to come back to work? Some people coming off of...
All hands on deck?
How to get your team behind you before the coming storm The impending return to work will be one of the most challenging periods you have...