Blog

 

Ready, steady, go (gently)

You can almost feel the nation starting to creak as we wake from what seems like an enforced hibernation. The winter has been...

Lockdown 2.0 means back to basics

The announcement by the Prime Minister on Saturday night came as no surprise to many. With cases, and critically, hospital admissions...

Have you hit 'The Wall'?

This week I'm working 'on the business'. It's my quarterly preview, something I’ve booked in my diary for as long as I can remember. As...

Four Critical Elements of Q4 Leadership

With no end in sight - although thankfully with slightly more freedom to operate - the challenge of leading a team through COVID-19 is a...

A masterclass in complaint management

There can be few places where complaint management is more commercially important, and potentially tricky than in a 5-star hotel.

The most important things in life

As a teenager, I spent a summer working in the depths of the Black Forest, in what was then West Germany. I had family connections with...

All hands on deck?

How to get your team behind you before the coming storm The impending return to work will be one of the most challenging periods you have...