Blog

March 2020 - the first UK lockdown was implemented. Dental practices, along with almost every other business were told to close their...

It's Monday morning and yet again someone just phoned in sick, citing COVID concerns/Child Care/Isolation or one of a long list of other...

Behind every camera, there's a recording system. Attached to every recording system, there's a monitor, a TV or some kind of visual...

Monday morning school run. Chaos, frustrated drivers , squealing tires, angry horns. I’ve started giving people the thumbs up rather than...

You see it most years when the London Marathon runs - an enthusiastic amateur sprints like crazy to keep up with the elite group. They...

All being well, we are coming towards the end of a once in a 100 years event. The pandemic is something that (hopefully), our children,...

It's hard enough being a leader when the world is normal, but the 2020 pandemic which will be with us through this year has created a...

You can almost feel the nation starting to creak as we wake from what seems like an enforced hibernation. The winter has been...

At the time of writing, I am 3 weeks into delivering my first Leadership Confidence Club. It's a 12-week development programme designed...

We're now in the midst of what the CMO and the Health Secretary have referred to as the worst part of the Pandemic. And as such, business...

Just a week ago we entered Lockdown 3.0. Although this time we are better prepared, more experienced and with a vaccine rollout underway...

This week's post is a guest post for Dentistry Online. The disruption of the past six months has changed every sector of society. It’s...

It's hard enough being a leader when the world is normal, but 2020 has created a whole new landscape in which we have all been...

The announcement by the Prime Minister on Saturday night came as no surprise to many. With cases, and critically, hospital admissions...

This week I'm working 'on the business'. It's my quarterly preview, something I’ve booked in my diary for as long as I can remember. As...

Wouldn't you like a team who stepped up to deal with issues and make things better without you having to ask? As well as being great for...

With no end in sight - although thankfully with slightly more freedom to operate - the challenge of leading a team through COVID-19 is a...

There can be few places where complaint management is more commercially important, and potentially tricky than in a 5-star hotel.

Exhausted, demoralised, drained. Just some of the comments popping up in the forums I'm part of at the moment. As the initial...

I’ve probably written more about teams and the need to pay attention to them in the past 2 months than I’ve ever done. Why? Because you...