Blog

 

I wave at CCTV Cameras

Behind every camera, there's a recording system. Attached to every recording system, there's a monitor, a TV or some kind of visual...

The science of generosity

Monday morning school run. Chaos, frustrated drivers , squealing tires, angry horns. I’ve started giving people the thumbs up rather than...

Sprints are Unsustainable

You see it most years when the London Marathon runs - an enthusiastic amateur sprints like crazy to keep up with the elite group. They...

Ready, steady, go (gently)

You can almost feel the nation starting to creak as we wake from what seems like an enforced hibernation. The winter has been...

Lockdown 2.0 means back to basics

The announcement by the Prime Minister on Saturday night came as no surprise to many. With cases, and critically, hospital admissions...

Have you hit 'The Wall'?

This week I'm working 'on the business'. It's my quarterly preview, something I’ve booked in my diary for as long as I can remember. As...

Four Critical Elements of Q4 Leadership

With no end in sight - although thankfully with slightly more freedom to operate - the challenge of leading a team through COVID-19 is a...

A masterclass in complaint management

There can be few places where complaint management is more commercially important, and potentially tricky than in a 5-star hotel.