Blog

 

Lockdown 2.0 means back to basics

The announcement by the Prime Minister on Saturday night came as no surprise to many. With cases, and critically, hospital admissions...

Have you hit 'The Wall'?

This week I'm working 'on the business'. It's my quarterly preview, something I’ve booked in my diary for as long as I can remember. As...

A masterclass in complaint management

There can be few places where complaint management is more commercially important, and potentially tricky than in a 5-star hotel.

All hands on deck?

How to get your team behind you before the coming storm The impending return to work will be one of the most challenging periods you have...

Two ways CSR can help reduce complaints

After a fantastic summer, the mornings are getting crisper and the kids are back to school (hooray!). In the dental calendar, that means...

What your patients really care about

I get it – I’ve been around dentists for 15 years now – many of you love your kit! And I also understand that it’s not just for show. It...

What’s your Story?

This week’s post is a guest blog at dentistry.co.uk. Read the blog here…

Doing good or blowing your own trumpet?

Over the past few weeks I’ve been posting various videos on my FaceBook page of a conversation I had with Chris Barrow around CSR. It’s...

Healthy on the inside

This time last week I was on the way to Manchester for a trip to Practice Plan’s Head Office in Oswestry. The UK was in the grip of near...