Blog

It's Monday morning and yet again someone just phoned in sick, citing COVID concerns/Child Care/Isolation or one of a long list of other...

We're now in the midst of what the CMO and the Health Secretary have referred to as the worst part of the Pandemic. And as such, business...

It's hard enough being a leader when the world is normal, but 2020 has created a whole new landscape in which we have all been...

The announcement by the Prime Minister on Saturday night came as no surprise to many. With cases, and critically, hospital admissions...

This week I'm working 'on the business'. It's my quarterly preview, something I’ve booked in my diary for as long as I can remember. As...

There can be few places where complaint management is more commercially important, and potentially tricky than in a 5-star hotel.

Last night, along with the rest of the world, the dental profession discovered that they will be able to re-open on 8th June. This adds...

How to get your team behind you before the coming storm The impending return to work will be one of the most challenging periods you have...

This week my sister company Dental CSR Certification launched a social media campaign. It encourages people to #beproud of the ‘good’...

Is it just me or is everything getting more complicated? There’s certainly never been more information available to us to take in. The...

After a fantastic summer, the mornings are getting crisper and the kids are back to school (hooray!). In the dental calendar, that means...

A working weekend Ten months ago, at 4.30pm on a Friday I was thinking about shutting up shop for the weekend when an email from my good...

I get it – I’ve been around dentists for 15 years now – many of you love your kit! And I also understand that it’s not just for show. It...

This week’s post is a guest blog at dentistry.co.uk. Read the blog here…

Over the past few weeks I’ve been posting various videos on my FaceBook page of a conversation I had with Chris Barrow around CSR. It’s...

This time last week I was on the way to Manchester for a trip to Practice Plan’s Head Office in Oswestry. The UK was in the grip of near...

The new operators of the leisure centre in my home town are having a bit of a hard time recently. It’s a council owned facility and they...